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Terms & Conditions of Services

Payment Terms

  1. Payment – All payment to be made in presentation of invoice in full.
  2. The options are bank transfer, cash, debit and credit cards.
  3. If payment is not made by due date 30% interest will charged. If payment is not made with in period of one week then we will be contacting a credit agency for collections which will incur legal fees to yourself.
  4. Credit and debit card payment will incur a 2% charge.
  5. We do not accept check payments.

Insurance

  1. Supreme cleaners will require pictures of the damaged area and will action it accordingly. All claim must be done within 24 hours of end of cleaning. No claim will be valid after this time.
  2. If you wish to claim, please make sure a representative of supreme cleaners and you are to be present at the time of making the claim. It is the client’s responsibility to notify supreme cleaners if any item or items that are damaged or not in full working order. If supreme cleaners find item or items damaged or not in full working order and supreme cleaners not been notified then the client has no right to make a claim.
  3. Supreme cleaners will take pictures after the work in done.

Health and safety

  1. Supreme cleaners follow all health and safety procedure required.
  2. Supreme cleaners shall not be held liable for children and pets during the cleaning process. It is client’s responsibility to ensure their safety.
  3. Supreme cleaners use eco-friendly products if the need arises to use strong chemicals, the client will be requested to authorise.
  4. Only supreme cleaners authorised persons to handle chemical. (By Government legislations)
  5. It is the client’s responsibility to notify supreme cleaners of any delicate items to avoid.
  6. Disclaimer: Supreme cleaners will not take any responsibility for any items cleaned prior with incorrect chemical.
  7. It is the client’s responsibility to notify supreme cleaners if any item or items that are damaged or not in full working order. Supreme cleaners will take pictures if in any doubt.
  8. Supreme cleaners will take pictures before and after cleaning for health and safety reason.

Our service and satisfaction guarantee

  1. If any one is not happy with any of our cleaning services we have provided then we will do it again free of charge that area only. We do not have a refund policy. Also we do not refund at all.